faqs

Can I bring my own food?


No. Outside food is not permitted, however you may conveniently purchase food from our snack bar when it is operating. Snacks, pizza, and bottled beverages are always available for purchase at the front desk. Admission is good all day, so you may leave to eat and come back when you are done. If you have booked a party with us, you may bring in non-frozen cake or cupcakes, fruit tray, and/or veggie tray.




Can I drop off my child?


No. To ensure the safety of your children, adult supervision is required and at no time may children be left unsupervised at Bounce House Laser TAG Williamsburg.




How should children dress to bounce?


Children should dress as they normally would to play in our temperature controlled facilities. All children must wear socks.




Are adults allowed on the inflatables?


To ensure the safety of your children, adults are not allowed on the inflatables unless assisting small children. We ask that parents assist our staff by obeying and enforcing all posted rules and regulations with their children.




Are you affiliated with the other Bounce House locations in the area?


No, Bounce House Laser TAG Williamsburg has been independently owned and operated since April 1, 2013.




What is your shoe policy?


We ask that parents/guardians supervise their children in the play area and comply with all posted rules and regulations. No shoes are allowed in the inflatables for the safety of our customers. As such, we require children to remove their shoes and wear socks. If you forget socks, we sell them for $1/children's pair or $2/adult's pair.




What food and drinks are available for purchase?


We offer snacks and concessions. Our menu includes hot dogs, popcorn chicken, cheeseburgers, mozzarella sticks, assorted chips, nachos, ice cream, bottled and fountain beverages, etc. However, some items are only available on Friday evenings and weekends. Snacks, pizza, and bottled beverages are always available for purchase at the front desk. Click here for our Concessions Menu & Hours





Bounce House

Open Jump

What if I need to reschedule my party?


No worries! You can reschedule your party for any reason. Just give us at least 24 hours notice and we will reschedule your party at your convenience and our availability for anytime within the next 12 months.




Are adults counted in the party guest count?


For Bounce House parties booked during normal operating hours, only children who are walking up to ages 17 are counted in the guest count. However, for TAG or Ultimate parties, adults are counted if they will be playing Laser TAG. For private after-hours events, adults are also counted in the guest count. Please call the store for information on booking a private after-hours event.




Will there be someone in the party room to serve my guests?


Yes! Even though it is ultimately each parent’s job to ensure children are following the rules, each party will be assigned a dedicated Party Host to serve food and drinks in the party room.




What if I want a themed party (Barbie, Transformers, etc.)?


You are welcome to bring your own paper products, table/wall decorations, goodie bags, and Mylar balloons for any theme you choose. Please let us know if you plan to bring your own decorations so we can be sure time allows for it. Note: wall decorations must be attached with wall-safe tape.




What do I have to do to reserve a party time?


You can book your party online or by phone. A $100 non-refundable deposit is required to reserve a party package, with the remaining balance due the day of your event. We cannot accept full up-front payment for parties at this time. We accept cash, credit, and debit cards (Visa, MasterCard, American Express, & Discover) along with ApplePay and GooglePay. For your convenience, we accept card payments by phone. We do not accept checks. All deposits are NON-REFUNDABLE. However, we understand that unforeseen circumstances can occur and may result in you needing to cancel your party. If you need to cancel your party, you may request a free VIP Pass in exchange for your non-refundable deposit.




Will my deposit be refunded if I cancel my party?


All party deposits are NON-REFUNDABLE. However, you may reschedule your event one time for any reason with at least 24 hour notice. The rescheduled date must be an available time within the next 12 months. If unforeseen circumstances force you to cancel your party, you may request a free VIP Pass in exchange for your non-refundable deposit.




How far in advance should I book my party?


To ensure availability on your chosen date, we advise our clients to reserve their event at least 2-3 weeks in advance. However, Bounce House Laser TAG Williamsburg strives to accommodate even the most immediate booking requests for any of our private party rooms. Please feel free to call at the last minute to check availability for scheduling a party! We welcome your party at any time based on availability. For example, if weather changes cause you to cancel outdoor party plans, we would be a perfect place to host your party. Please note we can only book parties more than 48 hours in advance through our online event portal. If you are looking for a last minute party slot, please give us a call at 757-206-1858 and we will do our best to accommodate you.




Do you charge for parents/siblings of party guests or the birthday child?


For Bounce House parties, any child who is walking is considered a “guest” of the party and goes towards the total guest count. We do not charge for adults. For TAG or Ultimate parties, any person who will be playing Laser TAG is considered a “guest” of the party, whether they are a child or adult, and goes towards the total guest count. We do not recommend Laser TAG for children under 8, but if necessary, they may play with an accompanying adult. Guests may not take turns playing.




Can I bring alcohol for the adults?


To maintain a family-friendly environment for all of our guests, Bounce House Laser TAG maintains a strict alcohol-free facility at all times.




Can a VIP Pass be purchased to pay for my extra party guests?


Unfortunately, no. Our VIP Passes are for Unlimited Bounce Admission and Single Sessions of Laser TAG ONLY. VIP Passes are significantly discounted and are not applicable to parties.




I want a different room color for my selected time slot. Is this possible?


For weekend parties, we are usually fully booked, which unfortunately means we cannot switch around party room times. You are welcome to ask at check-in if there is another room available; if there is, we will certainly try to accommodate your request. For weekday parties, we do usually have more flexibility, but cannot guarantee anything.




Why is it showing more than the base price of the party package when I add more than 10 participants in the event portal?


Ten party guests are included in each party package. Additional guests have an additional charge based on your party package of choice. Don’t worry, we will give you an opportunity to change the number both when we call to confirm your party and again on the day of your party. You will only be charged for the number of guests that show up (with a minimum of ten).




I have a lot of kids and adults coming. How does the total capacity work for each room?


Each of our Bounce House party rooms contain 3 large picnic-style tables that comfortably seat 8-10 kids or 6-8 adults each. Our Orange, Blue, and Green rooms have plenty of standing room, as well. Our Red room is slightly narrower, so there is not much room for standing. If you know you will be having more than 15 party guest children, we recommend booking in one of our larger rooms so parents will have enough space. Both of our Laser TAG party rooms contain 2 large picnic-style tables that comfortably seat 8-10 kids or 6-8 adults each. These two rooms open to each other and are never booked for the same time slot, allowing us to accommodate larger parties.




I added pizzas/pitchers/ice cream to my party through the event portal. How do I let you know which kinds I want?


Give us a call (757-206-1858) and we will be happy to take your specific order and notate it on your party packet. To ensure timely delivery of pizza, we need your order for weekend parties by 6pm on the Thursday before so Papa John’s has ample time to plan and prepare for the weekend. For weekday parties, please try to have your order in 24 hours before your party time.




I didn’t add pizzas/pitchers/ice cream to my party because I don’t know how many people will be coming. When do I need to get my order in?


To ensure timely delivery of pizza, we need your pizza order for weekend parties by 6pm on the Thursday before so Papa John’s has ample time to plan and prepare for the weekend. For weekday parties, please try to have your order in 24 hours before your party time. For pitchers and ice cream, you can give us a call as soon as you know or just let us know when you arrive for check in.




Can I bring my own party food?


Please arrange to bring your own birthday cake, cupcakes, or other treat. We advise against bringing anything frozen (i.e. ice cream cake), as we are not allowed to take outside food into our fridge/freezer. You may also bring a fruit and/or veggie tray. No other outside food or beverage is permitted.




I booked a Bounce or TAG Party. Can I upgrade to the Super Bounce, Super TAG, or Ultimate when we arrive?


Absolutely! Just let us know at check in and we will take care of it for you.





Can I bring my own food?


No. Outside food is not permitted, however you may conveniently purchase food from our snack bar when it is operating. Snacks, pizza, and bottled beverages are always available for purchase at the front desk. Admission is good all day, so you may leave to eat and come back when you are done. If you have booked a party with us, you may bring in non-frozen cake or cupcakes, fruit tray, and/or veggie tray.




Can I drop off my child?


No. To ensure the safety of your children, adult supervision is required and at no time may children be left unsupervised at Bounce House Laser TAG Williamsburg.




How should children dress to bounce?


Children should dress as they normally would to play in our temperature controlled facilities. All children must wear socks.




Are adults allowed on the inflatables?


To ensure the safety of your children, adults are not allowed on the inflatables unless assisting small children. We ask that parents assist our staff by obeying and enforcing all posted rules and regulations with their children.




Are you affiliated with the other Bounce House locations in the area?


No, Bounce House Laser TAG Williamsburg has been independently owned and operated since April 1, 2013.




What is your shoe policy?


We ask that parents/guardians supervise their children in the play area and comply with all posted rules and regulations. No shoes are allowed in the inflatables for the safety of our customers. As such, we require children to remove their shoes and wear socks. If you forget socks, we sell them for $1/children's pair or $2/adult's pair.




What food and drinks are available for purchase?


We offer snacks and concessions. Our menu includes hot dogs, popcorn chicken, cheeseburgers, mozzarella sticks, assorted chips, nachos, ice cream, bottled and fountain beverages, etc. However, some items are only available on Friday evenings and weekends. Snacks, pizza, and bottled beverages are always available for purchase at the front desk. Click here for our Concessions Menu & Hours





Do you support local charities and non-profit groups?


Yes! We donate passes to various local charities and non-profits on a first-come, first-serve basis. We receive numerous requests each week and review each request. We require that all requests be submitted in person or via postal mail on the organization’s letterhead. Emailed requests will not be considered. Please include the organization’s tax ID number, address, event, event date, item being requested, and contact name. We are only able to consider requests that are received at least 45 days prior to the event date.




Do you ever close early/open late?


We do reserve the right to close early due to low volumes. If a power outage affects our area, it may be necessary for us to close early or delay opening in the interest of safety.




What is your lost and found policy?


Bounce House is not responsible for lost, missing or stolen personal property. However, if you’ve lost something during your visit to Bounce House, here’s how to report lost and found items:
• If you are still at Bounce House, please speak to the front desk associate or manager to report lost or found items.
• If you have already left, you can send us an email at info@bouncehouselasertag.com and a team member will contact you only if your item has been located. Please be aware we only keep items for 30 days, so we encourage guests to send an email as soon as possible. To help us find and return your item, please include the following information:
• Date and location item was lost or last seen
• Description of item – please be specific in regards to color, brand, and any unique features
• If you lost a cell phone please provide serial number, make, model, and service provider
• Your contact information – phone number and address




What is your smoking policy?


Our facility is a non-smoking/vaping/juuling facility. There are covered sidewalks outside of our building for the convenience of those who smoke/vape/juul. However, children must never be left unattended in our building. Thank you in advance for you adherence to our policy!




Do you offer a military or first responders discount?


Yes, we love supporting our armed forces, veterans, and first responders. Thank you so much for your service! We offer 10% off Bounce House admission when you present a valid ID. (Discount not valid on VIP Passes, or Unlimited Passes, as these are already significantly discounted prices.) We offer 10% off Single Sessions of Laser TAG when you present a valid ID. (Discount not valid on Three Session Bundles, Laser TAG memberships, or CORE night pricing, as these are already significantly discounted prices.) We offer 10% off the base price of any birthday party when you present a valid ID. (Discount not valid for party add-ons such as food, drink, balloons, goodie bags, etc.) We also offer 10% off of our snacks and concessions when you present a valid ID. (Discount not valid for Papa John's Pizza.) This discount cannot be combined with any other offer, coupon, or discount.





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