Frequently Asked Questions

How is TAG different from traditional laser tag?


Our games are a REAL Urban Combat Simulation using high tech laser tag guns that are 100% eye safe. It's just like stepping into a live video game. Our laser guns have an extreme range, far exceeding paintball or airsoft, with pinpoint accuracy. Equipped with tactical slings and red dot sights, our laser tag guns are lightweight and simple to use. Laser TAG is mission-based and full of action.




Can I just show up and play?


YES! We always welcome small groups and individuals to join in the fun! You don’t need a reservation but there may be a short wait if we are very busy.




How long is a game?


A single session lasts 14 minutes (including two missions), but when you add time for the mission briefings and gearing up, the whole experience is about 20 minutes. Don’t be fooled… most players come out of the arena huffing and puffing and say it was the longest, most intense 14 minutes ever!




Is there a minimum age?


All ages can enjoy a game of Laser TAG. However, our recommendation is players should be at least 8 years old. Players younger than 8 may have difficulty with understanding the game rules and operating the equipment, potentially becoming a distraction to other players. We recommend players under 8 be accompanied by an adult.




Is this a good idea for teen or adult parties?


Yes! Adults will have a blast! Corporate parties, bachelor/bachelorette parties, family reunions, sports teams, and just about any other group you can think of will have a memorable event. Since there is no pain like in paintball, ladies will enjoy TAG too!




How do I book an event at Laser TAG?


You may book a birthday party through our online event portal (click here), but Battles and Private Events must be booked over the phone. We suggest booking a few weeks in advance. Weekends fill up quickly, so don’t delay! If you have any questions give us a call at 757-206-1858.





Bounce House

Open Jump

What if I need to reschedule my party?


No worries! You can reschedule your party for any reason. Just give us at least 24 hours notice and we will reschedule your party at your convenience and our availability for anytime within the next 12 months.




Are adults counted in the party guest count?


For Bounce House parties booked during normal operating hours, only children over the age of one are counted in the guest count. However, for TAG parties, adults are counted if they will be playing. For private after-hours events, adults are also counted in the guest count. Please call the store for information on booking a private after-hours event.




Will there be someone in the party room to serve my guests?


Yes! Even though it is ultimately each parent’s job to ensure children are following the rules, each party will be assigned a Party Host/Hostess to serve food and drinks in the party room.




What if I want a themed party (Barbie, Transformers, etc.)?


You are welcome to bring your own paper products, table/wall decorations, goodie bags, and Mylar balloons for any theme you choose. Please let us know if you plan to bring your own decorations so we can be sure time allows for it. Note: wall decorations must be attached with wall-safe tape.




What do I have to do to reserve a party time?


You can book your party online or by phone. A $75 non-refundable deposit is required to reserve a party package, with the remaining balance due the day of your event. We cannot accept full up-front payment for parties at this time. We accept cash, credit, and debit cards (Visa, MasterCard, American Express, & Discover). For your convenience, we accept card payments by phone. We do not accept checks. All deposits are NON-REFUNDABLE. However, we understand that unforeseen circumstances can occur and may result in you needing to cancel your party. If you need to cancel your party, you may request a free VIP Pass in exchange for your non-refundable deposit.




Will my deposit be refunded if I cancel my party?


All party deposits are NON-REFUNDABLE. However, you may reschedule your event one time for any reason with at least 24 hour notice. The rescheduled date must be an available time within the next 12 months. If unforeseen circumstances force you to cancel your party, you may request a free VIP Pass in exchange for your non-refundable deposit.




How far in advance should I book my party?


To ensure availability on your chosen date, we advise our clients to reserve their event at least 2-3 weeks in advance. However, Bounce House Laser TAG Williamsburg strives to accommodate even the most immediate booking requests for any of our private party rooms. Please feel free to call at the last minute to check availability for scheduling a party! We welcome your party at any time based on availability. For example, if weather changes cause you to cancel outdoor party plans, we would be a perfect place to host your party. Please note we can only book parties more than 48 hours in advance through our online event portal. If you are looking for a last minute party slot, please give us a call at 757-206-1858 and we will do our best to accommodate you.




Do you charge for parents/siblings of party guests or the birthday child?


For Bounce House parties, any child who is over the age of one is considered a “guest” of the party and goes towards the total guest count. Only ONE birthday child is free when considering the guest count for each party. We do not charge for adults. For TAG parties, any person who will be playing Laser TAG is considered a “guest” of the party, whether they are a child or adult, and goes towards the total guest count. We do not recommend Laser TAG for children under 8, but if necessary, they may play with an accompanying adult. Only ONE birthday child and ONE parent are free when considering the guest count for each party. Guests may not take turns playing. If you would like to purchase extra juice boxes for non-playing guests, they are $1 each.




Can I bring alcohol for the adults?


To maintain a family-friendly environment for all of our guests, the Bounce House maintains a strict alcohol-free facility at all times.




Can a VIP Pass be purchased to pay for my extra party guests?


Unfortunately, no. Our VIP Passes are for Open Jump and 1-Session Laser TAG tokens ONLY. VIP Passes are significantly discounted and are not applicable to either Bounce House or TAG parties.




I want a different room color for my selected time slot. Is this possible?


For weekend parties, we are usually fully booked, which unfortunately means we cannot switch around party room times. You are welcome to ask at check-in if there is another room available; if there is, we will certainly try to accommodate your request. For weekday parties, we do usually have more flexibility, but cannot guarantee anything.




Why is it showing more than the base price of the party package when I add more than 10 participants in the event portal?


Ten party guests are included in each party package. The birthday child does not count toward the ten, nor do adults. If you have included the birthday child or adults in the number of participants, making it more than ten, the total cost will be more than the base price. Don’t worry, we will give you an opportunity to change the number both when we call to confirm your party and again on the day of your party. You will only be charged for the number of guests that show up (with a minimum of ten).




I have a lot of kids and adults coming. How does the total capacity work for each room?


Each of our Bounce House party rooms contain 3 large picnic-style tables that comfortably seat 8-10 kids or 6-8 adults each. Our Orange, Blue, and Green rooms have plenty of standing room, as well. Our Red room is slightly narrower, so there is not much room for standing. If you know you will be having more than 15 party guest children, we recommend booking in one of our larger rooms so parents will have enough space. Both of our Laser TAG party rooms contain 2 large picnic-style tables that comfortably seat 8-10 kids or 6-8 adults each. These two rooms open to each other and are never booked for the same time slot, allowing us to accommodate larger parties.




I added pizzas/pitchers/ice cream to my party through the event portal. How do I let you know which kinds I want?


Give us a call (757-206-1858) and we will be happy to take your specific order and we will notate it on your party packet. To ensure timely delivery of pizza, we need your order for weekend parties by 6pm on the Thursday before so Papa John’s has ample time to plan and prepare for the weekend. For weekday parties, please try to have your order in 24 hours before your party time.




I didn’t add pizzas/pitchers/ice cream to my party because I don’t know how many people will be coming. When do I need to get my order in?


To ensure timely delivery of pizza, we need your pizza order for weekend parties by 6pm on the Thursday before so Papa John’s has ample time to plan and prepare for the weekend. For weekday parties, please try to have your order in 24 hours before your party time. For pitchers and ice cream, you can give us a call as soon as you know or just let us know when you arrive for check in.




Can I bring my own party food?


Please arrange to bring your own birthday cake, cupcakes, or other treat. We advise against bringing anything frozen (i.e. ice cream cake), as we are not allowed to take outside food into our fridge/freezer. You may also bring a fruit and/or veggie tray. No other outside food or beverage is permitted.




I booked a Bounce Party. Can I upgrade to the Mega Bounce if we end up wanting to bounce longer?


Absolutely! Just let your party host know that you would like to upgrade and we will take care of it for you.





How is TAG different from traditional laser tag?


Our games are a REAL Urban Combat Simulation using high tech laser tag guns that are 100% eye safe. It's just like stepping into a live video game. Our laser guns have an extreme range, far exceeding paintball or airsoft, with pinpoint accuracy. Equipped with tactical slings and red dot sights, our laser tag guns are lightweight and simple to use. Laser TAG is mission-based and full of action.




Can I just show up and play?


YES! We always welcome small groups and individuals to join in the fun! You don’t need a reservation but there may be a short wait if we are very busy.




How long is a game?


A single session lasts 14 minutes (including two missions), but when you add time for the mission briefings and gearing up, the whole experience is about 20 minutes. Don’t be fooled… most players come out of the arena huffing and puffing and say it was the longest, most intense 14 minutes ever!




Is there a minimum age?


All ages can enjoy a game of Laser TAG. However, our recommendation is players should be at least 8 years old. Players younger than 8 may have difficulty with understanding the game rules and operating the equipment, potentially becoming a distraction to other players. We recommend players under 8 be accompanied by an adult.




Is this a good idea for teen or adult parties?


Yes! Adults will have a blast! Corporate parties, bachelor/bachelorette parties, family reunions, sports teams, and just about any other group you can think of will have a memorable event. Since there is no pain like in paintball, ladies will enjoy TAG too!




How do I book an event at Laser TAG?


You may book a birthday party through our online event portal (click here), but Battles and Private Events must be booked over the phone. We suggest booking a few weeks in advance. Weekends fill up quickly, so don’t delay! If you have any questions give us a call at 757-206-1858.





How is TAG different from traditional laser tag?


Our games are a REAL Urban Combat Simulation using high tech laser tag guns that are 100% eye safe. It's just like stepping into a live video game. Our laser guns have an extreme range, far exceeding paintball or airsoft, with pinpoint accuracy. Equipped with tactical slings and red dot sights, our laser tag guns are lightweight and simple to use. Laser TAG is mission-based and full of action.




Can I just show up and play?


YES! We always welcome small groups and individuals to join in the fun! You don’t need a reservation but there may be a short wait if we are very busy.




How long is a game?


A single session lasts 14 minutes (including two missions), but when you add time for the mission briefings and gearing up, the whole experience is about 20 minutes. Don’t be fooled… most players come out of the arena huffing and puffing and say it was the longest, most intense 14 minutes ever!




Is there a minimum age?


All ages can enjoy a game of Laser TAG. However, our recommendation is players should be at least 8 years old. Players younger than 8 may have difficulty with understanding the game rules and operating the equipment, potentially becoming a distraction to other players. We recommend players under 8 be accompanied by an adult.




Is this a good idea for teen or adult parties?


Yes! Adults will have a blast! Corporate parties, bachelor/bachelorette parties, family reunions, sports teams, and just about any other group you can think of will have a memorable event. Since there is no pain like in paintball, ladies will enjoy TAG too!




How do I book an event at Laser TAG?


You may book a birthday party through our online event portal (click here), but Battles and Private Events must be booked over the phone. We suggest booking a few weeks in advance. Weekends fill up quickly, so don’t delay! If you have any questions give us a call at 757-206-1858.





Have a question we didn't answer? 

Contact:
3032-3 Richmond Road
Williamsburg, VA 23185
757.206.1858
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